Privacy Policy

When you use Unitedau Casino, we may collect information that identifies you, relates to your account or helps us operate the website securely. The information collected depends on how you interact with the site, which services you use and the choices you make.

Account and contact information

This may include your name, date of birth, residential details, contact details, login information, account preferences and records of communications with us. We use this information to create and manage your account, provide requested services, respond to enquiries and keep account records accurate.

Identity and verification information

To help confirm your identity, age and eligibility, we may request verification documents or other information. These records can include documents supplied by you and information used to assess whether an account is genuine and being used by the correct person. Verification information may also support responsible account administration and the prevention of fraud, identity misuse and other unlawful activity.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers. We may receive information needed to confirm a payment or reconcile a transaction, but payment providers may process card or banking details under their own privacy policies.

Technical, device and usage information

When you browse or use the website, we may collect technical information such as your internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, session information and other usage data. This information helps us maintain website performance, understand how the service is used, investigate technical problems and protect accounts.

Information from communications and other sources

We may keep records of messages, support requests, complaints, feedback and other communications. In some circumstances, we may receive information from service providers, identity verification providers, payment providers, fraud prevention services or other lawful sources. We only use such information for relevant operational, security, legal or account administration purposes.

Unitedau Casino may use personal information for the following purposes. The purpose will depend on the information involved and the way you use the website.

• To open, maintain and administer your player account.
• To provide casino services, process account activity and display relevant account information.
• To confirm your identity, age and eligibility where verification is required.
• To process or support deposits, withdrawals, payments and transaction reconciliation.
• To conduct security, anti-fraud, anti-money-laundering and other risk checks in general accordance with applicable requirements.
• To comply with legal, regulatory, court, tax, accounting and record-keeping obligations that apply to the service.
• To respond to questions, provide customer support, investigate complaints and resolve disputes.
• To monitor, test and improve website functionality, security, reliability and user experience.
• To detect, prevent and investigate suspicious, unauthorised or prohibited activity.
• To send service communications, including account, security, transaction and policy updates.
• To send marketing communications where permitted and where you have provided any consent required by law.

We do not use personal information for purposes that are incompatible with the reason it was collected unless we have a lawful basis to do so or are required or permitted by applicable requirements. You may choose not to provide some information, but this may mean that we cannot create an account, complete verification, process a transaction or provide particular services.

Marketing communications

Where marketing messages are sent by email, text message or another channel, you can usually opt out by using the unsubscribe or preference option included in the message. Opting out of marketing will not normally stop essential service communications, such as messages about your account, security, transactions, responsible gambling information or important changes to our terms and policies.

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember settings, keep sessions working, understand website usage and support security. Some cookies are necessary for core functions, while others may help with analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work correctly, and you may need to enter information again. Browser controls vary, so please check the settings or help information for your chosen browser.

When information may be shared

We may share personal information with service providers and professional advisers that help operate the website or provide services on our behalf. These parties may support hosting, technology, customer support, identity verification, payment processing, security, fraud prevention, analytics, communications, auditing or legal services. They are expected to handle information only for relevant purposes and in accordance with appropriate confidentiality and security arrangements.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request from an authorised authority, protect the rights or safety of users or the service, investigate suspected wrongdoing, enforce applicable terms, or support a business transfer or restructuring. We do not disclose personal information more widely than reasonably necessary for the relevant purpose.

Security

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, secure transmission methods, monitoring and staff or provider procedures. No online service can guarantee absolute security, so you should keep your login details confidential and contact support promptly if you suspect unauthorised account activity.

Personal information may be stored or processed by us or by service providers in Australia or other countries, depending on the technology and services used to operate the website. Where information is handled outside Australia, we take reasonable steps to support appropriate protection and require relevant providers to handle information for legitimate purposes.

We keep personal information for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, customer support, security, dispute handling, business records and legal compliance. Some records must be kept for a period required by law even after an account is closed. The length of retention depends on the type of information and the reason it must be retained.

When information is no longer required, we may delete it, anonymise it or securely dispose of it, subject to technical, legal and operational requirements. Closing an account does not necessarily result in the immediate deletion of every record connected with that account.

Depending on the circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information, and withdrawing consent to marketing communications.

Making a privacy request

To exercise your data rights, or to ask a question about this Privacy Policy, contact support@unitedaucasinos.com. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: ask us to correct or update information that is inaccurate, out of date or incomplete.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. This right may be limited where records must be retained.
• Marketing consent: withdraw consent to marketing at any time. This will not usually affect essential service messages.

We will consider and respond to privacy requests within a reasonable period. In some cases, we may need to explain why a request cannot be completed, for example because retaining information is required, deletion would affect another person's privacy, or the request could compromise security or fraud prevention.

Updates to this Privacy Policy

We may update this Privacy Policy when our services, technology, practices or legal obligations change. The updated version will apply from the date it is published on the website unless a different date is stated. We encourage you to review this page from time to time so you understand how personal information is handled. By continuing to use the website after an update, you acknowledge the revised information, subject to any rights or consent requirements that apply.